Consultant

The position is responsible for implementation of Enable’s products within a chosen domain of expertise both at the individual product and solution level across multiple customer’s environments.. This requires continuously refreshed, advanced level technical knowledge within chosen technical domains working effectively as part of multi-functional project teams.

• Meets or exceeds customer expectations by implementing products that address the client’s business requirements within the ‘Scope of Work’ (SOW) agreed by Enable and the customer.
• Drive implementation milestones by planning and executing tasks, being accountable for successful project completion.
• Efficiently manage customer escalations, following company policies and procedures.
• Able to effectively troubleshoot technical implementation issues interacting with Enable support teams to manage product issues where necessary.
• Actively serves as member of the Enable project team contributing product and solution expertise to deliver customer value
• Contributes to building the knowledge base within Enable technical practices and communities including lessons learned, best practices, tools, methods and learning events.
• Serve as a coach to associate level consultants who are actively engaged as part of the project team on assigned client engagements.
• Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available.
• Identifies customer training gaps and opportunities for Enable product or service expansion and enhancement.
• Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.

• Demonstrates ability to implement Enable software technology within customer environments at a complex level for the individual products of chosen domain expertise.
• Proven and advanced level comprehension of product capabilities and how solution design can be integrated into the customer environment.
• Possess advanced technology troubleshooting skills for products of chosen expertise and basic technology troubleshooting capabilities.
• Consistently achieves role KPI’s balancing billable time with self-development plans to ensure skills are constantly updated and in demand.
• Demonstrated project management competence.
• Ability to effectively time manage and multi-task (e.g. handle multiple tasks at once).
• Skillful in building relationships with customers and identifying expansion opportunities.
• Continually strives to build advanced skills, performing with a proactive attitude to identify other areas to support across the team
• Fulfils ethics, security and compliance training and test requirements to always protect Enable’s interests and assets.
• Experience handling large data sets and extracting relevant insights.

• Preferred 2+ years experience working in customer facing role in Customer Success or an enterprise software organization
• Related Product and Industry Certifications as required (e.g. Oracle, SAP, SQL)
• Experience handling large data sets and extracting relevant insights.
• Annually maintained all granted internal and external technical and professional certifications to latest level as appropriate.
• Experience with international cross cultural teams preferred
• English language written and verbally fluency required, other languages preferred

• Our roles may require some travel, with a typical average being in the region of up to 20%. Very infrequently, however, some customers at some specific stages of their projects may request a higher percentage of travel, sometimes up to 50% or more.

Originally posted on Himalayas