Contract IT Support Engineer (US Shift)

• We are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. In this role, you’ll partner closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and help advance security and compliance initiatives across the organization. This is a hands-on role supporting employees across time zones during US business hours. You’ll play a key role in onboarding and offboarding, application and device management, and maintaining a secure, compliant IT environment in a fast-growing SaaS company.

What You Will Do

• End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
• Troubleshoot and resolve technical issues for users across multiple regions and time zones.
• Manage and resolve IT tickets with defined SLAs.
• Onboarding & Offboarding Configure and provision laptops and devices using MDM tools.
• Create, modify and deactivate user accounts across business applications.
• Ensure timely access, equipment delivery, and smooth employee transitions.

Device & Asset Management

• Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.
• Ensure devices are configured and secured according to company standards.
• Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.
• Troubleshoot application issues and support integrations.
• Monitor system dashboards for compliance and performance issues.
• Security & Compliance Support
• Ensure endpoints meet security baselines (encryption, patching, monitoring).Support SOC 2 and ISO evidence collection.
• Support access reviews and compliance reporting.
• Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake).Assist with IT-related projects tied to scaling, automation, and compliance.
• Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).Documentation Maintain IT process documentation, how-to guides, and SOPs.
• Ensure asset issuance and return logs are up to date.

• 5-8 years of IT support or systems support experience.
• Willing to work in the US shift timings.
• Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.
• Strong understanding of Google Workspace and Microsoft 365 Administration.
• Experience with MDM tools (Rippling, Intune, Jamf, Kandji).Basic knowledge of networking (DNS, VPN, Wi-Fi).
• Strong communication and problem-solving skills.

• Experience with SOC 2, ISO 27001, or similar compliance frameworks.
• CompTIA Security+ and Google Cybersecurity Professional Certificates.
• Familiarity with Snowflake, Jira admin, automation tools, or scripting.
• Experience working in fast-paced SaaS or startup environments.

Originally posted on Himalayas