Customer Experience Representative

Position: Customer Service Representative

Location: WFH ( METRO MANILA CANDIDATES )

Work Setup & Shift: NIGHT SHIFT



Provide excellent customer service by communicating effectively with our Corporate stores and their store associates.

• Check availability of product.
• Participates in assigned projects within and outside the department.
• Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.

• Internal – Corporate stores and Store Associates, Department Associates, Managers, Labs, Distribution Centers
• External – Shipment Carriers, Client Retail Vendors

• Excellent telephone techniques, which includes employing courteous language and proper grammar.
• Excellent verbal and written communication skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller's situation
• Ability to negotiate win/win resolutions
• Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment.
• Ability to maintain composure when dealing with irate customers and to know when escalation is necessary.
• Proficient computer skills required.

• High School diploma required
• College or University degree preferred
• Call Center experience preferred
• 2 or more years Customer Service experience
• Must be able to type 50 wpm

• Must be able to work extended business hours and weekend hours on a rotating basis.
• Knowledge in Basic Optics helpful
• Knowledge of Microsoft Office Environment

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

Originally posted on Himalayas