Customer Onboarding Executive

• Respond to incoming customer enquiries and ensure issues are resolved efficiently and professionally.
• Deliver engaging online training sessions and webinars, helping clients confidently navigate and use the platform.
• Support schools throughout their onboarding journey, ensuring a smooth and positive experience.
• Build strong relationships with customers through regular communication and ongoing support.
• Consistently deliver a high standard of customer service, exceeding client expectations wherever possible.
• Work collaboratively with colleagues across the business to ensure customers receive the best possible experience.

• Take ownership of customer enquiries and follow issues through to resolution, keeping customers informed along the way.
• Work collaboratively with colleagues to share knowledge and ensure customers receive consistent support.
• Communicate clearly and adapt your approach to suit different customers and levels of technical confidence.
• Manage priorities effectively in a remote-working environment, balancing incoming enquiries with training and onboarding activity.

• Experience delivering customer support or working in a customer-facing role
• Comfortable working independently and collaboratively in a remote team
• Experience building positive relationships with customers or clients
• Ability to explain technical information clearly and simply
• Experience delivering online training or supporting customer onboarding
• Experience working with online platforms, systems or software
• Excellent verbal and written communication skills
• Strong problem-solving skills and a proactive, solutions-focused approach
• Good organisation and ability to manage competing priorities
• Enthusiasm for delivering a high standard of customer service

Originally posted on Himalayas