Customer Support Quality Manager

Hours: Extremely flexible - you can work any weekdays/weekends.

All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week.

We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery.

• Manage a team of customer support executives

• Making sure all support tickets are handled as per SLA
  - Developing new training modules
  - Understanding issues and improving knowledgebase
  - Maintain metrics & documentation
  

In addition you will also be handling direct support queries

• Use online software to answer customer questions via email & chat
  - Help customers solve a wide variety of issues

• Previous experience with web-based customer support tools
  - Not a requirement, but a decent sense ofhumordoesn't hurt :)
  - Experience with SaaS
  - 3+ Years experience in Customer support

Please specify if you are can handle a multi role.

1. Expected Hourly rate
2. Number of hours available per week
3. Timezone and schedule of availability (example 10 am est to 2 pm est)
   
4. How soon can you get started
5. Any additional skills which we should know about
6. What support software have you had experience with?

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Originally posted on Himalayas