IT Systems Engineer

Salary: $90-100k

• Administer, maintain, and troubleshoot Windows Server systems, Active Directory, Group Policy, DNS, DHCP, file services, certificates, and related Microsoft infrastructure.
• Provision, configure, upgrade, monitor, patch, and decommission servers; troubleshoot operating-system, performance, storage, authentication, connectivity, and service issues.
• Support virtual server environments and use PowerShell or other automation to improve administration, consistency, reporting, and operational efficiency.

• Administer, maintain, and optimize Microsoft Intune and SCCM/MECM for enterprise endpoint management, including Windows device enrollment, provisioning, configuration profiles, compliance policies, device collections, inventory, and reporting.
• Build, test, deploy, and support applications, software packages, scripts, endpoint security configurations, and configuration baselines; manage deployment rings and phased rollouts across the endpoint environment.
• Manage the endpoint lifecycle from enrollment and configuration through ongoing health, patching, compliance, troubleshooting, and retirement; identify and remediate device, policy, deployment, and client-health issues.
• Support Microsoft 365 administrative functions as assigned, including user/service configuration, licensing, security and compliance settings, and troubleshooting.

• Administer WSUS and enterprise patch-management processes for Windows servers and endpoints, including testing, deployment rings, scheduling, maintenance windows, validation, exceptions, and remediation.
• Monitor endpoint health, patch status, configuration and security compliance, vulnerability remediation, and deployment success; maintain operational dashboards, compliance reporting, and audit evidence.
• Support server hardening and security configuration in coordination with Information Security and other infrastructure teams.

• Follow established Change Control procedures and participate in weekly Change Control meetings for endpoint, server, Microsoft 365, patching, configuration, and production changes.
• Participate in the Infrastructure Services Team on-call rotation supporting all Clarvida server environments, including incident response, troubleshooting, escalation, and service restoration.
• Maintain technical documentation, standards, procedures, and runbooks; collaborate with Systems Engineers and cross-functional IT teams to improve service reliability and operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 7+ years of hands-on experience supporting enterprise Windows Server and Microsoft infrastructure in a production environment.
• Experience with enterprise endpoint management using Microsoft Intune and SCCM/MECM, including device configuration, application deployment, compliance, patching, reporting, and troubleshooting; experience with Windows Server, Active Directory, Group Policy, Microsoft 365, WSUS, and PowerShell.
• Experience with IT service management/ticketing systems; ServiceNow or similar ITSM experience preferred. Healthcare and distributed support environment experience preferred.

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  Strong hands-on endpoint management and troubleshooting skills with Microsoft Intune and SCCM/MECM, including device enrollment, configuration profiles, compliance policies, application/software deployment, client health, inventory, reporting, and remediation.
  
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  Working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365 administration, WSUS, virtualization, PowerShell, vulnerability remediation, and Microsoft infrastructure services.
  
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  Ability to manage production maintenance, incidents, Change Control, documentation, competing priorities, and effective collaboration across technical teams.
  
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  Microsoft 365 Certified: Endpoint Administrator Associate or equivalent certification is preferred; other relevant Microsoft Windows Server, Microsoft 365, Azure, Intune/Endpoint Manager, virtualization, ITIL, or infrastructure certifications are a plus.
  

Originally posted on Himalayas