IT Vendor & Contracts Manager

In this role, you will serve as the central operational bridge connecting internal stakeholders (Workplace/Facilities, IT Engineering, Corporate Sourcing, and Legal) with external technology partners, systems integrators, and managed service providers. You will ensure our suppliers meet contractual obligations, execute against agreed SLAs, and drive continuous performance improvement across global locations. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The AVI-SPL Onsite IT Vendor & Contracts Manager is responsible for serving as the central operational bridge connecting internal stakeholders (Workplace/Facilities, IT Engineering, Corporate Sourcing, and Legal) with external technology partners, systems integrators, and managed service providers. You will ensure our suppliers meet contractual obligations, execute against agreed SLAs, and drive continuous performance improvement across global locations. Key Responsibilities: Vendor Governance & Performance: Establish and facilitate regular governance rhythms for key IT and workplace technology partners, including running Quarterly Business Reviews (QBRs), operational syncs, and vendor scorecards. Contract & SOW Oversight: Serve as the internal subject matter expert on active Master Services Agreements (MSAs), Statements of Work (SOWs), and service contracts, ensuring deliverables, milestones, and billing strictly match agreed terms. SLA Tracking & Issue Escalation: Monitor supplier KPIs, track service level agreements (SLAs), and manage resolutions for commercial, operational, delivery, or scope-related partner escalations. Cross-Functional Alignment: Partner with Strategic Sourcing, Corporate Procurement, Legal, and internal Workplace/AV engineering teams to coordinate contract renewals, change orders, RFP technical evaluations, and scope adjustments. Operational Reporting & Visibility: Utilize portfolio and workflow management tools to maintain central visibility into supplier commitments, license/maintenance contract expirations, deliverables, and spend tracking. Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. WHAT WE’RE LOOKING FOR Must-Haves: 4–6+ years of experience in IT vendor management, vendor operations, partner management, or technology procurement/contracts. Proven track record leading supplier governance programs, including organizing, structuring, and driving Quarterly Business Reviews (QBRs) and partner scorecards. Solid functional understanding of enterprise IT/AV technology services, professional services agreements, and standard SOW structures. Strong contract fluency—ability to interpret and enforce commercial terms, milestones, deliverables, warranty periods, and service credits. Experience collaborating with enterprise procurement, legal, and engineering teams to enforce vendor accountability. Proficiency with workflow and tracking tools (such as Smartsheet, Jira, Google Workspace, or enterprise procurement platforms). Strong negotiation, communication, and executive-presentation skills. WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. Work Arrangement Classification: [Remote] Pay Type Min Base Max Base Salary $100k $130k

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