Licensed Insurance Customer Service Representative (P&C)

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

Location: Outside the United States

At Pavago, one of our clients is hiring an experienced Licensed Insurance Customer Service Representative (P&C) to support a U.S.-based insurance agency with policy servicing, quoting, renewals, and customer support.

This is a client-facing role where you’ll work directly with policyholders, prospects, insurance carriers, and agency teams to ensure requests are handled accurately, professionally, and on time.

We’re looking for candidates who already hold an active U.S. Property & Casualty (P&C) Insurance License, either resident or non-resident. If additional state licenses are required, the client will assist with obtaining them.

• Process policy changes, endorsements, renewals, cancellations, and general servicing requests.
• Respond to policyholder questions accurately and professionally.
• Maintain detailed documentation of customer interactions and policy activities.
• Ensure servicing activities comply with agency procedures and applicable insurance requirements.
• Follow requests through to completion and keep clients informed along the way.

• Prepare insurance quotes for new and existing customers.
• Help clients understand available coverage options and policy details.
• Follow up with prospects regarding outstanding quotes.
• Support existing customers throughout the renewal process.
• Handle inbound and outbound communication via phone and email.
• Deliver responsive, professional customer service.

• Communicate with insurance carriers regarding underwriting requirements, policy changes, and coverage questions.
• Process policy documentation and customer requests efficiently.
• Maintain accurate and up-to-date records in the agency management system.
• Coordinate with producers and internal agency teams to resolve client needs.
• Track outstanding carrier and customer requests through resolution.

• You hold an active U.S. P&C insurance license.
• You have hands-on experience working with Property & Casualty insurance.
• You enjoy helping customers understand their insurance coverage.
• You communicate confidently and professionally by phone and email.
• You’re highly organized and can manage multiple client requests simultaneously.
• You understand how important accuracy and compliance are within insurance.
• You’re comfortable working independently in a remote environment.
• You take ownership and follow through until customer requests are resolved.

• Active U.S. Property & Casualty (P&C) Insurance License — resident or non-resident.
• Minimum 1 year of Property & Casualty insurance experience with an insurance agency or carrier.
• Experience in Personal Lines, Commercial Lines, or both.
• Comfortable handling inbound and outbound calls with policyholders, prospects, and insurance carriers.
• Excellent written and verbal English communication skills.
• Strong organizational skills and attention to detail.
• Ability to work during U.S. business hours.
• Reliable high-speed internet connection and dedicated home-office setup.
• Must be located outside the United States.

• Experience supporting both Personal Lines and Commercial Lines.

• Familiarity with major U.S. insurance carriers.

• Previous experience working remotely with a U.S.-based insurance agency.

• Experience supporting multiple insurance producers or agency teams.

• Experience with agency management systems such as:

  • Applied Epic
  • AMS360
  • HawkSoft
  • EZLynx
  • QQCatalyst
  • Vertafore
  • Similar insurance platforms

Your day may include:

• Reviewing new policy requests, endorsements, and upcoming renewals.
• Responding to policyholder calls and emails.
• Processing policy changes and servicing requests.
• Preparing insurance quotes for prospects and existing customers.
• Explaining coverage options and policy information.
• Following up on quotes and renewals.
• Coordinating with carriers on underwriting or coverage questions.
• Updating customer and policy records in the agency management system.
• Collaborating with producers and agency staff.
• Following outstanding requests through to completion.

In short: you help ensure policyholders receive accurate, responsive, and professional service while keeping agency operations organized and compliant.

• Accurate and timely processing of policy servicing requests.
• Strong customer satisfaction and professional communication.
• Consistent follow-up on quotes and renewals.
• Clean and accurate agency management system records.
• Efficient coordination with insurance carriers.
• Minimal servicing or documentation errors.
• Strong compliance with agency procedures.
• Reliable ownership of customer requests from start to finish.

• Work directly with a U.S.-based insurance agency.
• Put your active U.S. P&C license to use in a fully remote position.
• Gain exposure to policy servicing, quoting, renewals, and carrier coordination.
• Build deeper experience across Personal and/or Commercial Lines.
• Work directly with policyholders and insurance professionals.
• Long-term growth potential within insurance servicing, account management, and agency operations.

• Initial Recruiter Screening
• Client Interview
• Offer Stage

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video completed once on your own time, and it’s the final step that completes your application.

Here’s why we do it this way: instead of repeating yourself on screening call after screening call, you tell your story once and it carries forward. Hiring managers get to see how you actually communicate before you meet, so when you’re a fit, the first conversation isn’t starting from scratch. Fewer interviews, and the ones you do have count for more.

Don’t overthink it. You can record it as many times as you like — nobody sees the takes you discard. Just be yourself.

Your Intro Video invitation will come from Spark Hire, our trusted video interview platform, so please keep an eye on both your inbox and spam folder for the email.

If you’re an experienced P&C insurance professional with an active U.S. license who enjoys helping customers, handling policy servicing, and delivering excellent client support, we’d love to hear from you.

Apply today and bring your insurance expertise to a fully remote, client-facing opportunity.