Senior Manager, IT

Duties: Partner and collaborate with business stakeholders and process owners to develop a comprehensive roadmap spanning SAP S/4HANA, SAP S/4HANA Cloud for Receivables Management, SAP Commerce Cloud, and SAP Paybacks and Chargebacks by Vistex. Lead and manage the SAP Order to Cash (OTC) process, including configuration, integration, customization, master data, and reporting for efficient delivery of sales, invoicing, credit management, pricing, delivery, and customer service. Design and implement reporting and analytics solutions for order to cash processes, leveraging SAP S/4HANA and SAP Analytics Cloud to enable data-driven decision-making and continuous process improvement. Manage the organization's IT Order to Cash processes, ensuring alignment with Builders FirstSource's business transformation strategy and principles. Manage and mentor a team of IT Business Analysts, Software Engineers and Subject Matter Specialists to ensure effective collaboration, knowledge sharing, and delivery of high-quality solutions. Develop team members' skills and career paths through coaching, feedback, and training opportunities, fostering a culture of continuous improvement and innovation. Develop and monitor objectives and key results (OKRs) for technology Order to Cash processes, establishing corresponding KPIs to track progress and measure success. Analyze KPI data, identify trends, and recommend areas for improvement to ensure continuous optimization of Order to Cash processes. Provide regular reports and updates to stakeholders and leadership, including insights and recommendations based on KPI data analysis. Apply design thinking principles to develop innovative solutions that enhance the end-user experience in Order to Cash processes, incorporating user feedback and insights for a user-centered approach. Leverage SAP Business Technology Platform’s (BTP) extensibility capabilities to innovate, differentiate, and enhance our order to cash capabilities. Supervise assigned team members (in-person and remote): plan, assig and direct work; performance management; conduct performance reviews. Telecommuting permitted. 20% of domestic travel required. Requirements: Employer will accept a Bachelor’s degree in Electronics Engineering, Computer Science, or related field and 72 months of progressive, post-baccalaureate experience in the job offered or in a related occupation.

Position requires:

• Configuration of SAP Sales & Distribution, Order to Cash, SAP Commerce Cloud, and Receivables Management;
• Business/Financial Management;
• Product Development;
• Solution Design;
• Contract Management;
• Data Management and Enterprise Integration Technology platforms;
• Data modeling and integration frameworks; and
• IT Practices and Frameworks: ITIL, SDLC, or Agile.

Originally posted on Himalayas