Support Manager - Junior

Softswiss2 weeks ago

Where you can work from: Remote — Serbia onlySerbiaTimezone: gmt+3
Salary: Salary not disclosedThe employer did not publish a range. We do not estimate one.
Job type: Full-time
Experience: Entry level

Customer Support

Skills

Jira

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Job description

Overview

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.

About Product

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Key responsibilities

Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Required Experience

Higher or incomplete higher education / technical education is an advantage
B2+ level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable

Nice to have

Technical support experience (the second line)

Our Benefits

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Originally posted on Himalayas

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Job availability & source

Still listed on the employer's own board at our last check, 6 days ago

This job was originally posted by the employer or source shown below. We re-check the original listing regularly to keep its availability current, and send you straight to it to apply — we never sit in between.

Source: Himalayas
Posted by the employer: 8 Oct 2026
First seen by us: 13 Oct 2026
Last checked: 18 Oct 2026

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View the original posting

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This listing came from Himalayas rather than the employer directly, so applying continues there. We never ask for a CV, an account, or a fee.

via Himalayas · Himalayas

Job type: full time
Location: Remote — Serbia only
Applied from here: Be the first

About Softswiss

Open roles: 25

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