Technical Account Project Manager

• Responsible for leading large, complex projects across multiple work streams and geographies.

• Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams.

• Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client.

• Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy.

• Manage overall internal/external client relationships throughout the various stages of the project.

• Implement business based on customer requirements and other contractual requirements.

• Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations.

• Promote quality of work through proper project scoping, documentation, and reporting.

• Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders.

• Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects.

• Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities.

• Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.

• Ensure compliance with OP360’s standard processes and services.

• Minimum 2-5 years of project management experience, including client implementations

• Operations or product experience in a BPO environment is strongly preferred.

• PMP and Scrum Master certification are preferred.

• Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho.

• Excellent verbal, written, and interpersonal skills.

• Ability to align and negotiate resources within the organization to achieve targets.

• Strong organizational skills and ability to manage multiple projects and deadlines.

• Experience in leading meetings and directing stakeholders of all levels.

• Exceptional analytical and problem-solving skills.

• Strategic thinker, self-directed, high energy, and proactive working style.

• Effective decision-making capabilities.

• Fluent in English communication (verbal/written).

Originally posted on Himalayas