Himalayas
Technical Support Engineer
MyOperatorLast week
- Where you can work from
- Remote — United States onlyUnited States
- Salary
- Salary not disclosedThe employer did not publish a range. We do not estimate one.
- Job type
- Full-time
- Experience
- Mid level
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via Himalayas · Himalayas
Job description
This is a remote position.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
- Working on JIRA tickets for product issues raised by clients.
- Taking API calls with clients and internal users.
- Closely working with other teams to get the issue resolved.
- Understanding new features and testing them for training purposes.
- Providing product/feature related training to internal teams
- Working on Kissflow tickets as tech support tasks.
- Working on new ideas to make existing processes more effective and efficient
Requirements
- B.Tech (IT) with proven Experience of 3-4 years
- Experience in working with JIRA
- Experience in implementing REST APIs
- Good in Excel Reports
- Basic understanding on SQL queries
- Experience in Integration of Software's
Benefits
Job availability & source
Still listed on the employer's own board at our last check, 6 days ago
This job was originally posted by the employer or source shown below. We re-check the original listing regularly to keep its availability current, and send you straight to it to apply — we never sit in between.
- Source
- Himalayas
- Posted by the employer
- 16 Oct 2026
- First seen by us
- 16 Oct 2026
- Last checked
- 18 Oct 2026
via Himalayas — view on source
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