V104 - Intake Specialist | Intake & Client Relations Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Join Job Duck as a Bilingual Intake Specialist and become an important first point of contact for prospective and existing clients of a growing law firm. In this role, you will connect with potential clients, understand their needs, provide helpful updates, and confidently guide qualified leads toward becoming clients. You will also support appointment scheduling, client communication, collections outreach, and accurate maintenance of legal records. The ideal candidate is a persuasive and professional communicator who is dependable, proactive, responsive, and comfortable working independently in a fast paced environment. If you enjoy building trust through meaningful conversations and making a positive impact on the client experience, this could be an excellent opportunity for you.

• Coordinate with the team to ensure call coverage during absences or breaks
• Act as back-up for phone answering or intake coverage when needed
• Make outbound calls at the client’s request
• Coordinate closely with reception to ensure proper handoffs (15–30 calls/day)
• Maintain accurate records in Clio and Clio Grow
• Persuasively convert new leads into qualified clients
• Answer and return intake and follow-up calls from new and existing clients
• Perform intake-related administrative tasks, data entry, and legal document management
• Conduct collections outreach when applicable
• Contribute to intake projects and tasks as business needs evolve
• Support existing clients with general, non-substantive inquiries
• Schedule appointments and follow-ups with precision
• Handle inbound calls and provide updates or information on current cases

▪ Previous experience in intake, legal support, customer service, sales, call center, or a related client facing role

▪ Ability to provide a rapid contact method for emergencies, such as WhatsApp or a personal phone number

▪ The role is primarily focused on outbound intake and follow up calls, with the receptionist handling the initial inbound calls

▪ Ability to coordinate effectively with team members to maintain consistent phone coverage

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas