Vice President, Business Development - CXMC

Vice President, Business Development

HRforGrowth® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions — including final selection, offer terms, compensation, and conditions of employment — are made solely by the hiring organization.

Role Summary
The Vice President of Business Development “VPBD" is a strategic lead role responsible for driving the company's profitable revenue growth through consultative solution selling, resulting in a gain in market share. This individual will hunt for new business and engage directly with clients’ multi-level stakeholders to understand their business needs and then sell “custom fit” solutions of high financial value that address their requirements. The VPBD will play a crucial role in leading our company growth by ensuring we solve high financial value problems for clients and enhancing client relationships, so they become our avid advocates – all resulting in meeting or exceeding our revenue and profit targets.

This position operates as a crucial individual contributor to business growth as a member of the Business Development team, fostering close working relationships with clients and internal/external stakeholders to ensure success. The VPBD will be responsible for modeling company values and promoting the company culture.

Key Result Areas

“Hunting” / Consultative Selling

• Compete to win constantly and consistently.
• Identify and target potential clients through research, networking, and outreach activities.
• Develop and maintain a robust pipeline of qualified leads.
• Use various channels, including cold calling, email campaigns, social media, and industry events, to generate new business opportunities. Marketing will provide support.
• Effectively utilize “pitch” scripts to consistently increase sales conversion rates.  
• Conduct thorough needs assessments to understand the client’s business challenges, processes, and outsourcing requirements. Provide “custom fit” solutions.
• Prepare and deliver compelling sales presentations with financials, proposals, value propositions, and contracts.
• Stay informed, with support from Marketing, about industry trends, competitive landscape, and emerging technologies to continuously refine the sales approach.
• Represent the company at industry events, conferences, and client meetings to promote solutions offerings.
• Set the example of a Professional Sales Leader, demonstrating a high “bias for action,” success in “hunting” for and closing sales. Champion the company’s guiding principles and values.

Negotiation and Closing

• Lead negotiations with prospective clients to finalize contracts and agreements.
• Collaborate with Pricing, Legal, and other teams to facilitate deal wins.
• Understand contractual terms and requirements as well as commercial terms to ensure profitability.  
• Address any objections or concerns raised by clients during the sales process.
• Close deals promptly while ensuring that all terms are mutually beneficial.

Client Engagement and Account Growth

• Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations.
• Conduct ongoing research of the client’s business and stay abreast with changes in their space. Maintain a Key Account Plan (KAP) for each client
• Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience.
• Coordinate innovation sessions/events with clients including, but not limited to, Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities.
• Continuously engage to identify opportunities for upselling or expanding services. Coordinate Monthly and Quarterly business reviews. Support Client Satisfaction Surveys and related improvements.

Cross-Functional Collaboration and Innovation

• Work closely with the internal teams to develop customized solutions that deliver measurable value to clients.
• Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences.
• Provide feedback to product teams based on customer insights and market trends to inform future product development.
• Collaborate with Solutions Engineering, Finance, Operations, Technology, and other internal groups to ensure teams have the necessary resources and support to achieve goals on time as promised to clients.

CRM Management

• Fully utilize CRM system to help maximize personal sales and support the overall Pro Sales team’s results.
• Provide ongoing updates through CRM, including revenue and profitability (Contribution Margin) projections for new and existing Clients in assigned portfolios.
• Drive and track opportunity pipeline growth and measure sales effectiveness and conversion rates.

Requirements

• Degree in Business, Marketing, Technology, or a related field considered a plus.
• Minimum of 5 years of experience in business development using consultative solutions sales within the CX and BPO industries.
• A “Closer” able to develop relationships with C-Level, VP, and the key CX executives and teams to close new sales, grow share of wallet in existing partnerships, and successfully solicit referral business from your network.
• Proven track record in selling complex solutions (multi-buyer/multi-step) at the executive level in medium to large sectors, as well as Fortune 500 organizations
• Successful at closing transactions over $5M
• Deep understanding of the CX/Call Center industry, end to end to include a strong knowledge of financial modeling in an outsourced environment, combined with “outsourcing solutions” sales experience.
• Demonstrated expert-level skills using Microsoft PowerPoint for Value Proposition and Excel for Financials
• Excellent communication, negotiation, and presentation skills
• Strong analytical and strategic thinking skills, with intense attention to detail
• Have successfully worked in a fast-paced, dynamic environment, possessing a “start-up” mentality, with a high bias for action, agility, and an ability to work independently toward the common goal
• Willing and able to travel as needed to meet clients, and partners and attend industry events

About HRforGrowth:
HRforGrowth is a full-service HR and talent partner built to support companies that are scaling, transforming, or navigating change. HRFG is globally recognized for delivering quality, speed, and cost-effective talent solutions across every level of the workforce. Through its global talent acquisition practice, HRforGrowth applies world class rigor and precision to identifying exceptional professional and executive talent on behalf of its clients — from temporary staffing to permanent hourly workers through to placing C-suite executives. HRforGrowth is presenting this opportunity in its capacity as the retained search partner and does not serve as the employer of record for this position.

Equal Employment Opportunity:
In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.

HRforGrowth endeavors to advise the hiring organization to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.

Originally posted on Himalayas