Associate Account Executive, UK & Ireland

Hello, I’m Fintan, Senior Director of Sales at Customer.io! We're expanding our sales team in the UK & Ireland area and seeking motivated and successful Account Executives at the SMB level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

Over 10,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We're expanding our sales team and looking for motivated internal candidates to move into an Associate Account Executive role. We are looking to expand this team in the United Kingdom or Ireland Region. This role is a great entry point into full-cycle sales, with a clear path for growth as you build your track record.

As an Associate Account Executive, you'll represent Customer.io to a portfolio of startup customers and help them grow into their next stage. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition within the startup segment.Own consistent outbound prospecting into startup accounts.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition among startup accounts.
• Startup Program Growth: Conduct discovery calls to understand where a startup is in its growth journey including its business challenges and goals. Position Customer.io's solutions to support that growth and deliver outcomes that matter to the business.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and coordinate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including outbound activity and conversion, pipeline status and progress towards targets, to support informed decision-making.

• Experience: 1+ years of experience in full-cycle B2B SaaS or MarTech sales, or a strong SDR/BDR background ready to move into a closing role
• Location: UK or Ireland only
• B2B SaaS or MarTech Experience: Exposure to new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech including experience with outbound prospecting
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close, or eagerness to learn one
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
• Problem Solving: Strong ability to identify a startup's business needs and position relevant solutions effectively to drive acquisition and business outcomes 
• Deal Focus: Primarily handles startup accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically around $20,000 ACV
• Drive growth within startup accounts, nurturing relationships and helping them scale to their next stage

We believe in transparency. We are offering a compensation package of $65,000 base + $65,000 variable for a total $130,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute screening with Recruiter
2. 30-minute video call with a Hiring Manager
3. 30-minute Demo Call w/ the Hiring Team

All internal candidates will still need to complete standard pre-employment steps for the new role, including background check and employment verification.

Reach out to your manager and jobs@customer.io to express interest or ask any questions before applying.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.