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Himalayas

AU Dayshift, Remote IT Solutions Support

Scale-X Solutions6 days ago

Where you can work from
Remote — United States onlyUnited States
Salary
Salary not disclosedThe employer did not publish a range. We do not estimate one.
Job type
Full-time
Experience
Mid level
Customer Support

Skills

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Job description

Category: Technology

Location:


PERMANENT - AU DAYSHIFT
REMOTE / WFH

Job Title: Solutions Support

Position Overview:
The Solutions Support is responsible for providing first-line functional and technical support for the AU Client's applications, with a strong focus on WMS and supply chain
applications. Ideally with experience with Meson and integrated Tier 1 WMS platforms (e.g.Manhattan). This role combines customer service, problem solving, and system
configuration: you will manage support tickets, investigate and resolve configuration and
data issues, and work closely with developers and operations teams to deliver stable, well-configured environments for our clients. As you grow in the role, you will take on morecomplex configuration tasks, contribute to system improvements and documentation, and play a key part in successful client implementations and ongoing optimisation of their warehouse operations.

Key Responsibilities:
  • Act as first-line support for client enquiries and incidents related to the organization'sWMS solutions (Meson / Manhattan).
  • Log, prioritise and manage tickets in the support system, ensuring clear notes and timely follow-up.
  • Diagnose and resolve configuration, data and workflow issues, escalating complex cases when required.
  • Perform and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards.
  • Assist with testing and deploying patches, enhancements and new client implementations/go-lives.
  • Provide end-user training, walkthroughs and clear explanations of system behaviour and changes.
  • Contribute to knowledge base articles and documentation for common issues and best-practice setups.
  • Collaborate with development, solutions and operations teams to ensure stable, supportable client environments.

Required Skills & Qualifications:
  • Experience in Warehouse Management Systems (WMS) support, configuration or
    operations, ideally with Meson and/or Manhattan (or other Tier 1 WMS).
  • Understanding of warehouse and logistics processes (inbound, storage, inventory control, picking, packing, dispatch).
  • Strong analytical and problem-solving skills, with a structured approach to investigating system and data issues.
  • Ability to read and interpret system configuration, logs and basic data structures;
  • Exposure to SQL (simple queries/joins) is highly regarded.
  • Confident user of ticketing/support tools like JIRA and comfortable working in a structured support environment.
  • Clear and professional communication skills (written and verbal), able to explain technical issues in a practical way to non-technical users.
  • High attention to detail, particularly around configuration accuracy and data quality.
  • Proven ability to manage multiple tickets/tasks, prioritise effectively and follow issues through to resolution.
  • Collaborative team player who enjoys working with developers, solutions consultants and operations teams.
  • Tertiary qualification in Information Technology, Supply Chain/Logistics, Business Systems or related discipline, or equivalent industry experience.

Technical Skills:
  • Experience supporting and/or configuring Warehouse Management Systems
    (WMS), ideally Meson and/or Manhattan Associates (or other Tier 1 WMS).
  • Strong understanding of core warehouse processes and how they map into WMS configuration (receiving, put-away, replenishment, picking, packing, dispatch, stocktake).
  • Ability to review and maintain WMS configuration settings (e.g. warehouse and location setup, allocation and picking rules, user roles and permissions, RF menus).
  • Comfortable working with SQL for basic investigations (SELECT queries, filters, simple joins) and data validation.
  • Ability to interpret system logs, error messages and interface files to help diagnose issues.

Soft Skills:
  • Strong customer service mindset with a calm, patient and professionalapproach.
  • Clear, confident communicator who can adapt style for both technical and non-technical audiences.
  • Collaborative team player who enjoys working with cross-functional teams and external clients.
  • High level of attention to detail and pride in delivering accurate, reliable work.
  • Proactive and self-motivated, with a willingness to take ownership of issues through to resolution.
  • Able to manage competing priorities, stay organised and work effectively under time pressure.
  • Flexible and open to change, with a growth mindset and genuine interest in learning new systems and processes.




Details

Originally posted on Himalayas

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Job availability & source

Still listed on the employer's own board at our last check, 26 hours ago

This job was originally posted by the employer or source shown below. We re-check the original listing regularly to keep its availability current, and send you straight to it to apply — we never sit in between.

Source
Himalayas
Posted by the employer
19 Oct 2026
First seen by us
20 Oct 2026
Last checked
25 Oct 2026

via Himalayas — view on source

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