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Customer Onboarding Specialist for Company Incorporations (Full Time)

Flag TheoryLast week

Where you can work from
Remote — Albania, Armenia, Austria and 35 moreAlbania, Armenia, Austria, Bosnia & Herzegovina, Belgium, Bulgaria, Belarus, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Georgia, Greece, Croatia, Hungary, Ireland, India, Iceland, Italy, Latvia, Moldova, Montenegro, North Macedonia, Netherlands, Norway, Oman, Poland, Portugal, Romania, Serbia, Sweden, Slovakia, UkraineTimezone: utc+3
Salary
Salary not disclosedThe employer did not publish a range. We do not estimate one.
Job type
Full-time
Experience
Not stated
Customer Support

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Job description

Headquarters: Remote
URL: https://flagtheory.com/

Job Responsibilities

  • Own the post-sale customer journey for company incorporation services across multiple jurisdictions.

    Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

  • Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

  • Coordinate with external vendors to ensure timely, accurate service delivery.

  • Maintain and update SOPs for all onboarding and incorporation-related workflows.

  • Identify friction points and implement improvements that enhance client satisfaction and response rates.

  • Ensure compliance with internal quality checks and jurisdictional regulatory standards.



Requirements / Must Have

  • 2+ years of hands-on experience in corporate services or company incorporation.

  • Proven knowledge of KYC processes and compliance protocols.

  • Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

  • Excellent written and spoken English; clear communicator under pressure.

  • High level of empathy and client orientation; anticipates client concerns before they escalate.

  • Critical thinking is an absolute must-have

  • Demonstrated self-motivation and proactiveness in remote environments.

  • Listen, Learn, Grow mindset

  • Minimum 2 years of successful remote work experience.

  • Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

  • Based in a European timezone (UTC to UTC+3).



Nice to Have

  • Experience handling KYC for complex incorporations and/or international bank account setups.

  • Multilingual fluency, particularly in languages relevant to offshore or international clientele.

  • Familiarity with CRM tools or client-facing ticketing systems.



Benefits

  • Work from anywhere, on a flexible schedule, part of a fully remote team

  • Compensation based on experience with regular performance reviews

  • 20 paid vacation days per year 

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3

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Job availability & source

Still listed on the employer's own board at our last check, 8 days ago

This job was originally posted by the employer or source shown below. We re-check the original listing regularly to keep its availability current, and send you straight to it to apply — we never sit in between.

Source
We Work Remotely
Posted by the employer
28 Oct 2026
First seen by us
28 Oct 2026
Last checked
30 Oct 2026

via We Work Remotely — view on source

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