Customer Support Representative

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

• Respond to customer inquiries via phone, live chat, and email within defined service levels
  • Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
  • Escalate complex cases to the right team with clear, complete notes
  • Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
  • Identify recurring issues and share feedback to improve help articles and processes
  • Meet quality, productivity, and customer satisfaction targets

• 1+ year of experience in customer support, call center, or client-facing service roles

• Calm, empathetic, and solution-oriented communication style
  • Comfortable using helpdesk, CRM, and ticketing tools
  • Strong attention to detail and ability to multitask across channels
  • Availability to work U.S. business hours
  • Based in the Philippines, with a reliable home office setup and stable internet connection
  
  Nice to Have
  • Experience supporting U.S. customers
  • Experience in e-commerce, SaaS, or healthcare support

• Health Maintenance Organization (HMO)

• Birthday Leave
  • Gym Allowance
  • Extra Holiday Pay
  • Remote Work Setup
  • Opportunities for professional growth and development

Originally posted on Himalayas