jBASE Sr. Developer

• Delivering services that allow for successful post-sales deployment of Rocket products
  
• Solving real problems for, and delivering real value to, our customers and partners – every day
  
• Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation
  
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  Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other
  
  

• Technical Expertise
  
• Established credibility as SME on multiple products.
  
• Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces.
  
• Present and deliver highly technical presentations and training on products.
  
• Provides best practices guidance and technical expertise during the installation, implementation and post-implementation servicing of company products.
  
• Liaison with Support and Lab to research and respond to detailed questions from prospective and current customers.
  
• Provide consulting services to implement detailed customer implementation requirements.
  
• Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification.
  
• Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards.
  
• Liaison between customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues
  
• Sharing customer feedback to product management for future enhancements
  
• Demonstrate an understanding of practical application of the products in a variety of customer environments.
  
• Provide services to customers and partners
  
• Establish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives
  
• Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products.
  
• Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products.
  
• Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively.
  
• Work effectively with Project Management to deliver assignments within scope and committed timeline. Complete delivery and administrative tasks throughout complete project lifecycle.
  
• Work as an effective team member or lead in large implementation projects.
  
• Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations.
  
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  Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retention
  
  

• Builds upon established solution delivery techniques to help drive continual improvement
  
• Establishes credibility as a Rocket product expert with all audience levels
  
• Mentors and teaches junior consultants on product implementation strategies
  
• Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
  
• Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
  
• Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
  
• Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
  
• Guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products
  
• Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
  
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  Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
  
  

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
  

• Healthcare coverage options to fit you (and your family’s) needs
  

• Retirement savings, with matching contributions by Rocket Software
  

• Life and disability coverage
  

• Leadership and skills training opportunities
  

• Two paid work days for off-site training
  

Originally posted on Himalayas