Remote Call Center Representative

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Brownsville, TX

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems

• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.

• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and escalate calls appropriately

• Other duties, as assigned

• 3 + years experience in a call center

• Associates Degree (Preferred ), High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs

• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision

• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.

• Experience in handling sensitive information