Senior Solution Manager, Customer Journey

• Navigates Ambiguity: Takes initiative in complex, unstructured environments to map clear paths forward and build scalable operational standards.
• Influences Without Authority: Builds trust and drives alignment across senior stakeholders in Sales, Services, Customer Success, Product, and Operations.
• Process Architect Mindset: Obsessed with end-to-end workflow design—identifying handoff risks, reducing friction points, and optimizing quote-to-cash and delivery models.
• Evidence-Based Communicator: Synthesizes complex field and customer insights into concise, actionable feedback that influences product roadmaps and executive decisions.
• Systems & Strategic Thinker: Connects big-picture GTM strategy with hands-on asset creation (scoping tools, playbooks, SOW templates) to enable repeatable execution.

• Expand your strategic impact by shaping end-to-end GTM readiness for next-generation enterprise SaaS products across global markets.
• Broaden your executive influence by partnering directly with cross-functional leadership across Sales, Product, Services, and Finance.
• Deepen your operational expertise in scaling enterprise customer lifecycles, engagement frameworks, and SaaS delivery models.
• Develop repeatable frameworks, playbooks, and standards that set the benchmark for product launches company-wide.

• Accelerate GTM Product Readiness: Own and execute the end-to-end readiness plan that transitions new products and services from release to repeatable sales and delivery.
• Build Scalable Business & Service Workflows: Design and optimize customer lifecycle processes across quoting, provisioning, implementation, support, and renewal to eliminate operational friction.
• Enable Field Execution: Develop practical sales and delivery assets—including deal qualification guides, scoping tools, pricing references, SOW templates, and delivery playbooks.
• Drive Cross-Functional Alignment & Execution: Manage multi-team project plans, track readiness milestones, mitigate launch risks, and hold stakeholders accountable across Sales, Services, Legal, Deal Desk, and Finance.
• Influence Product Strategy: Establish feedback loops to gather customer and field insights, translating them into structured, evidence-based recommendations for Product Management.

• Enterprise SaaS GTM Experience: 15+ years of extensive background in GTM operations, business readiness, services strategy, customer success operations, or product operations within a complex SaaS environment.
• Proven Cross-Functional Program Leadership: Demonstrated track record of managing complex launch plans, dependencies, and risks across multi-disciplinary teams.
• End-to-End Process Mapping: Proven ability to map and optimize complex workflows across quote-to-cash, implementation, and customer onboarding.
• Field & Sales Asset Development: Hands-on experience creating scoping tools, SOW templates, delivery methodologies, and field playbooks.
• Tool & Framework Familiarity: Background with enterprise frameworks and platforms such as Salesforce, Gainsight, Highspot, or similar customer success tools.
• Domain Knowledge (Bonus): Experience with experience management (CX), research technology, or partner/SI delivery models.

• High-Impact Connective Tissue: We sit at the intersection of Product, Sales, and Operations—directly impacting how our business grows and how customers experience Qualtrics.
• Action-Oriented & Collaborative: We thrive on solving hard operational puzzles together and empowering each other to lead without red tape.
• Standard-Setters: We build the foundational frameworks and playbooks that turn one-off successes into scalable, repeatable global practices.
• Committed to Growth: We actively support continuous learning, professional development, and expanding your leadership footprint across the organization.

• Global Wellness & Flexibility: Competitive time-off policies, flexible working arrangements, and wellness stipends to support work-life balance.
• Comprehensive Health & Retirement: Industry-leading health coverage options and generous retirement matching programs.
• Community & Inclusion: Active Employee Resource Groups (ERGs) and dedicated team-building events that foster a strong sense of belonging.

For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.