Technical Support - Level 2

Talent Shore6 days ago

Where you can work from: Remote — South Africa onlySouth Africa
Salary: Salary not disclosedThe employer did not publish a range. We do not estimate one.
Job type: Full-time
Experience: Mid level

Customer Support DevOps & Sysadmin

Skills

Excel

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via Himalayas · Himalayas

Job description

Reports To Service Desk Manager FLSA Status Non-exempt

Job Overview
Provide IT VoIP and Broadband support for clients remotely. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.
Customer service mentality

Strong organizational and time management skills

Excellent verbal and written communication skills

Strong interpersonal skills

Reliable

Solid understanding of computers, networks and software

Experience using MS Office applications: Word, Excel, Outlook

High attention to detail

Previous experience with ConnectWise or other ticketing system

Ability and willingness to work overtime when needed

Ability and willingness to work in a high-pressure environment

Ability and willingness to work in a collaborative team environment

Ability and willingness to quickly learn new technology and software

Responsibilities and Duties

Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Respond in timely manner to requests and issues

Provide remote support to end users

Assist in AV setups as needed for meetings

Assist new hire training for basic IT needs.

Set up new workstations for users (deploying equipment, checking over account setups).

Heavy use of Windows and Mac OS devices

Ability to work in Active Directory

Test new technology

Create documentation for staff for training purposes

Resolve Tier 1 support tickets

Understand VoIP platforms ideally 3CX

Troubleshoot broadband connectivity issue

Understanding of Network infrastructure

Originally posted on Himalayas

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via Himalayas · Himalayas

Job availability & source

Still listed on the employer's own board at our last check, 6 days ago

This job was originally posted by the employer or source shown below. We re-check the original listing regularly to keep its availability current, and send you straight to it to apply — we never sit in between.

Source: Himalayas
Posted by the employer: 17 Oct 2026
First seen by us: 18 Oct 2026
Last checked: 18 Oct 2026

via Himalayas — view on source

View the original posting

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This listing came from Himalayas rather than the employer directly, so applying continues there. We never ask for a CV, an account, or a fee.

via Himalayas · Himalayas

Job type: full time
Location: Remote — South Africa only
Applied from here: Be the first

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