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Himalayas

Technical Support Representative (ServiceTitan)

1840 & Company2 days ago

Where you can work from
Remote — Armenia onlyArmenia
Salary
Salary not disclosedThe employer did not publish a range. We do not estimate one.
Job type
Full-time
Experience
Entry level
Customer Support

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Job description

Overview:
We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Key Responsibilities


    Provide remote technical support to users experiencing software or system-related issues.
    • Troubleshoot platform errors, configuration problems, and user access issues.
    • Assist users with system navigation, workflows, and best practices.
    • Support the onboarding and implementation of new users or teams onto the platform.
    • Document issues, troubleshooting steps, and resolutions in the ticketing system.
    • Escalate complex technical issues when necessary while ensuring proper follow-up.
    • Collaborate with internal teams to resolve recurring technical challenges and improve processes.
    • Maintain a high level of customer service while supporting users in a remote environment.

Required Qualifications


    Previous experience in technical support, helpdesk, or software support roles.
    • Strong troubleshooting and problem-solving skills.
    • Experience supporting SaaS platforms or business software applications.
    • Excellent written and verbal communication skills.
    • Ability to clearly explain technical concepts to non-technical users.
    • Ability to manage multiple support requests in a fast-paced environment.
    • Proficiency with the ServiceTitan platform.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .

Originally posted on Himalayas

Apply on 1840 & Company

Opens himalayas.app in a new tab. No account needed.

via Himalayas · Himalayas

Job availability & source

Still listed on the employer's own board at our last check, 11 hours ago

This job was originally posted by the employer or source shown below. We re-check the original listing regularly to keep its availability current, and send you straight to it to apply — we never sit in between.

Source
Himalayas
Posted by the employer
21 Oct 2026
First seen by us
13 Oct 2026
Last checked
23 Oct 2026

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