Communications & Adoption Specialist – Federal Health IT

Location: Remote (United States)
Personnel Vetting: Federal background investigation eligibility required

Rackner is seeking a Communications & Adoption Specialist to help healthcare professionals navigate changes to the systems they rely on. This role supports federal health IT operations by delivering clear, timely information about releases, service interruptions, and available resources.

You’ll coordinate user updates, maintain digital information channels, and develop targeted outreach that strengthens awareness and adoption. Working with technical, operational, and clinical stakeholders, you’ll also gather feedback and help ensure published guidance is accurate and appropriately reviewed.

• Develop and schedule release communications aligned with approved technology release calendars, ensuring users receive timely and consistent information about upcoming changes.
• Prepare weekly updates and recurring communications that keep healthcare technology users informed about service developments, available resources, and adoption activities.
• Manage and maintain content across designated adoption portals, SharePoint environments, and enterprise collaboration channels to ensure information remains current and accessible.
• Draft downtime notifications, urgent service announcements, and other time-sensitive communications in accordance with established notification requirements and lead times.
• Maintain organized archives of published communications and notices to support audit readiness and applicable recordkeeping requirements.
• Design and administer user surveys to measure service satisfaction, user trust, and feedback related to technology adoption and service improvements.
• Develop targeted communication campaigns using approved product guidance, coordinating appropriate clinical review and validation before distributing applicable content.

• Minimum of 3 years of professional experience in communications or change management within an IT or healthcare program.
• Hands-on experience managing content in SharePoint or relevant Microsoft 365 collaboration environments.
• Experience designing surveys to collect user feedback, satisfaction, or related service information.
• Must be eligible to undergo the federal background investigation required for this position.

• Prosci certification or a comparable change management certification.
• Experience supporting communications initiatives within federal healthcare technology environments.

Why Rackner?

At Rackner, you’ll join a team focused on delivering practical technology solutions for important federal missions. We value professionals who combine subject-matter expertise with collaborative problem-solving and a commitment to continuous improvement.

You’ll have the opportunity to make complex technology changes easier to understand, collaborate across operational and clinical disciplines, and help healthcare professionals stay informed as the systems they use evolve.

Rackner offers a comprehensive benefits package designed to support professional development, financial well-being, and work-life balance. Depending on eligibility, benefits include:

• Company-supported professional certifications and career development opportunities
• 401(k) retirement plan with 100% company matching up to 6%
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• Home-office equipment and remote-work support
• Fitness and wellness reimbursement
• Weekly pay and company team events

This is a remote position based in the United States.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.