Performance Assurance Analyst — Federal Health IT

Location: Remote — United States
Personnel Vetting: Eligibility for a Tier 3 federal investigation

Validate Performance. Strengthen Service Accountability.

Rackner is seeking a Performance Assurance Analyst to support accurate, evidence-based performance measurement across federal healthcare technology services. You’ll independently calculate service outcomes, evaluate supporting records, and prepare reliable performance information for customer review.

Working with operational and technical teams, you’ll provide an objective assessment of reported results while remaining separate from the engineering function responsible for building data pipelines. Your work will strengthen performance accountability through consistent measurement, exception documentation, and reconciliation.

• Independently calculate experience-level, service-level, and key performance indicator (KPI) results using customer-owned data and established measurement definitions.
• Prepare monthly and quarterly performance measurements, maintaining traceable calculations and supporting documentation for recurring service assessments.
• Maintain an accurate performance exception register, documenting applicable service delays, measurement pauses, missing-data issues, and baseline-related exceptions under established review procedures.
• Independently audit data pipeline outputs against underlying source records to verify the accuracy, completeness, and consistency of reported performance information.
• Identify, document, and report discrepancies in performance calculations, source records, or supporting evidence, working with responsible teams to clarify findings and support resolution.
• Prepare reconciliation packages containing calculated performance results, supporting evidence, documented exceptions, and outstanding discrepancies for authorized customer review and acceptance.
• Support quarterly performance reviews by organizing measurement results, summarizing exceptions, and presenting clear, traceable findings that support informed service accountability decisions.

• Minimum of 3 years of professional experience in performance measurement, audit, or quality assurance on a service contract.
• Strong proficiency in Microsoft Excel and Power BI, including the ability to analyze, validate, and present performance information.
• Eligibility for a Tier 3 federal investigation.

• Certified Quality Auditor (CQA), ITIL 4, or Six Sigma certification.
• Experience administering fee-at-risk or award-fee performance measurement.

Why Rackner?

At Rackner, we build and support mission-critical technology solutions that help federal organizations operate more effectively. Our teams bring together expertise in software engineering, cloud platforms, DevSecOps, artificial intelligence, and enterprise modernization to solve complex operational challenges.

You’ll join a collaborative environment where technical expertise, accountability, and continuous improvement are valued. Your work will help strengthen the accuracy and reliability of performance measurement, support transparent service delivery, and make federal healthcare technology services more dependable for the professionals who rely on them.

Rackner offers a comprehensive benefits package designed to support professional development, financial well-being, and work-life balance. Depending on eligibility, benefits include:

• Company-supported professional certifications and career development opportunities
• 401(k) retirement plan with 100% company matching up to 6%
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• Home-office equipment and remote-work support
• Fitness and wellness reimbursement
• Weekly pay and company team events

This is a remote position based in the United States.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.